Shipping with The Scottish Trading Company
Policy regarding Shipping of Custom Made Products
Please note that the shipping selected, and estimated shipping times provided, accounts only for the time between when the product reaches us and we ship it to you. Custom made products are not available for overnight shipping - typically, custom made products arrive to us four to eight weeks after the order has been placed. The shipping provided by the Scottish Trading Company (such as 2-day, overnight) starts when we receive the product from our manufacturers. If you have special concerns or need expedited service, please call our helpful customer service at 1-877-224-8299 for more information.Custom items with wait times can not be canceled after 72 hours of the initial order.
Return Policy of the Scottish Trading Company
All new and unused items returned with tags still attached within 30 days are refundable for retail price paid. We are sorry but shipping costs are non-refundable. Please note that all custom tailored items have a separate return policy see below:
Return Policy for all Custom Made Products
Please measure carefully as all custom made and custom tailored items are not returnable. On the extremely rare case that a custom tailored item is improperly created to your measurements, there is no restocking fee when returning the product,but must be returned within 30 days. If there is a problem, please call our customer service department toll free to discuss the situation at 877. 224.8299 .
Exchange Policy for The Scottish Trading Company
It's easy to exchange an item with The Scottish Trading Company. Simply send the item back to us with a copy of your receipt, a note detailing what item you want in exchange and contact information in case we have any questions. All exchanges are processed promptly, but must be made within 30 days. Customer pays all shipping costs.
Our Mailing Address
The Scottish Trading Company
P.O. Box 68
We are happy to ship items to international address. Please call our toll free number 1-877-224-8299 in The USA or 502-321-3868 outside The USA for shipping charges and delivery times.